1. Return Eligibility
Customers may request a return or refund under the following strict conditions:
- •The product is defective, damaged, or not functioning properly.
- •The wrong product was delivered.
- •The item received does not match the product description.
- •The return request is submitted within 7 days of delivery.
- •The item is completely unused, unaltered, and in pristine condition.
- •Returned in its original packaging with all accessories, manuals, and original invoice.
2. Non-Returnable Items
The following items are strictly not eligible for return or refund unless they were explicitly received damaged or defective at the time of delivery:
- Installed or used air conditioning units and HVAC equipment
- Customized specifications or special-order configurations
- Products structural or electrical damage caused by improper installation or misuse
- Clearance event collections or items marked as final sale
- Consumables and smaller matching components/accessories
- Any product returned without original retail boxes or valid proof of purchase
3. Damaged or Defective Products
If you receive a compromised, damaged, or defective item, please complete the following steps:
Within 48 hours of your delivery time window.
Provide clear photos or video proof tracking the issue.
Our support team will inspect and verify your claim.
Once approved by our technician teams, we will extend a Repair, Replacement, or Refund option as applicable under UAE Consumer Protection regulations.
4. Cancellation Policy
- Orders may be safely cancelled before shipment without incurring any penalty charges.
- Orders already mid-transit or actively processed may be subject to restocking or logistical transit deductions.
- Customized setups or special wholesale procurements cannot be canceled once formal validation is confirmed.
5. Refund Process
Approved funds are automatically returned through the original payment gateway channel utilized during purchase:
| Payment Method | Expected Delivery Timeline |
|---|---|
| Card Payments (Credit/Debit) | 7 – 14 Business Days |
| Bank Wire Transfers | 3 – 7 Business Days |
| Cash on Delivery (COD) | Issued strictly via Bank Transfer only |
Note: Standard logistics, field installation, and specific handling fees are entirely non-refundable unless the return is caused due to an operational mistake on our end.
6. Return Shipping
Customers remain accountable for outbound return shipping fees unless the system is inspected to be functionally defective or misrouted. For protection against data or asset losses, we strongly advise coordinating return drop-offs via trackable professional courier networks.
7. Warranty Limitations
Products offered cross-platform carry manufacturer warranties bounded by localized brand protocols and designated UAE distributor directives.
Standard warranties explicitly exclude coverage for:
- Improper or third-party installation
- Electrical line/voltage fluctuations
- Misuse or negligent maintenance
- Normal structural wear and tear